Table of Contents--Attachment-UIPL 33-99

Topic Page

Preface i

Topic Page

Overview A-1

Improving the Program A-2

Legal Basis for Overpayment Recovery A-4

Overpayment Prevention A-6

Overpayment Establishment A-8

Overpayment Recovery A-10
BPC Funding A-13

Summary of Guidelines A-16

Section B: Recovery Program

Topic Page

Overview B-1

Introduction B-2

Organizational Structure B-4

Statutory Authority B-5

Statute of Limitations B-6

Fraud Penalties B-8

Cost of Recovery B-10

Data Gathering B-11

Waiver B-15

Write-Off B-16

Collection Cycle B-19

Recovery Processes and Tools B-22

Skip-Tracing B-26

Summary of Guidelines B-28

Section C: Recovery Methods

Topic Page

Overview C-1

Collection Documents C-2

UI Benefit Offset C-6

Interstate Recovery C-9

Other Offset Programs C-11

Personal Contact C-13

Civil Action C-16

Outsourcing Debt Collection Activities . C-18

Summary of Guidelines C-19

Section D: Collection Documents

Topic Page

Overview D-1
Predetermination Notices D-2

Overpayment Determinations D-4

Installment Agreements D-9

Billing Statements D-12

Collection and/or Demand Letters D-14

Summary of Guidelines D-15

Section E: Legal Action

Topic Page

Overview E-1

Prosecution E-2

Judgments E-4

Wage Garnishments E-5

Liens and Levies E-7

Probate E-9

Bankruptcy E-10

Summary of Guidelines E-12

Section F: Automation

Topic Page

Overview F-1

Introduction F-2

Legacy Mainframe Systems F-4

Automation Today F-6

Case Management Systems F-9

Collectibility Profiling F-10

Summary of Guidelines F-11

Section G: Summary of Guidelines

Topic Page

Overview G-1

Introduction G-2

Recovery Program G-3

Recovery Methods G-6

Collection Documents G-9

Legal Action G-12

Automation G-14

Topic Page

Attachment A: Criteria for Review 1

Attachment B: Supplemental Training Materials

Overview

1

Performance Measures

2

Cost of Doing Business

6

Model Recovery Program

7

Attachment C: Survey Data

Table 1: Non-monetary Penalty
2

Table 2: Monetary Penalty
10

Table 3: Interest
12

Table 4: Additional Fees
16

Table 5: Statute of Limitations
18

Table 6: Negative Impact on Recovery Process
23

Table 7: Positive Impact on Recovery Process
30

Table 8: Other Recovery Methods
37

Table 9: Recovery Methods and Techniques Used by SESAs
41

Table 10: Write Off Criteria
45

Table 11: Interstate Cooperation
54

Attachment D: Glossary 1

Topic	Page
Overview	A-1
Improving the Program	A-2
Legal Basis for Overpayment Recovery	A-4
Overpayment Prevention	A-6
Overpayment Establishment	A-8
Overpayment Recovery	A-10
BPC Funding	A-13
Summary of Guidelines	A-16

Topic	Page
Attachment A: Criteria for Review	1
Attachment B: Supplemental Training Materials
Overview
1
Performance Measures
2
Cost of Doing Business
6
Model Recovery Program
7
Attachment C: Survey Data
Table 1: Non-monetary Penalty	2
Table 2: Monetary Penalty	10
Table 3: Interest	12
Table 4: Additional Fees	16
Table 5: Statute of Limitations	18
Table 6: Negative Impact on Recovery Process	23
Table 7: Positive Impact on Recovery Process	30
Table 8: Other Recovery Methods	37
Table 9: Recovery Methods and Techniques Used by SESAs	41
Table 10: Write Off Criteria	45
Table 11: Interstate Cooperation	54
Attachment D: Glossary	1