U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210
July 28, 1998
|DIRECTIVE||:||TRAINING AND EMPLOYMENT INFORMATION NOTICE NO. 03-98|
|TO||:||ALL STATE JTPA LIAISONS
ALL STATE EMPLOYMENT SECURITY AGENCIES
ALL STATE WORKER ADJUSTMENT LIAISONS
ALL ONE-STOP CAREER CENTER SYSTEM LEADS
Office of Regional Management
|SUBJECT||:||Summer Youth Customer Satisfaction Surveys|
Purpose. To announce the Department of Labor's (DOL) plans for conducting customer satisfaction surveys of individuals involved in the Summer Youth Employment and Training Program (SYETP).
Background. DOL has contracted with Social Policy Research Associates (SPR) to conduct surveys of customers' satisfaction with services provided through the SYETP. The surveys are being conducted in response to a requirement from the Office of Management and Budget (OMB) that DOL develop a uniform survey to collect employer satisfaction and data on customer satisfaction from a representative sample of service delivery areas (SDAs). The Employment and Training Administration (ETA) plans call for surveying youth participants, work experience employers, and educational instructors. The survey information, which will provide a nationwide picture of customer reactions to service providers and experiences gained from the SYETP will be used to help ETA improve the performance of future summer programs.
Plan for Conducting Survey. The contractor has randomly selected 40 SDAs to participate in the surveys using a statistical method for stratified sample selection. SPR staff will contact each SDA to obtain a list of the names and mailing addresses of participants, employers, and instructors.
Using these lists, the contractor will select a sample of 60 participants, 20 work-experience employers, and 20 educational instructors.
All responses to the survey questions will be completely confidential. Information will not be reported by SDA or by individual nor will any SDA or individual be singled out or identified. It is anticipated that the surveys and follow up contacts will take place August through November.
SDA Sites. The attached list includes the sites which have been randomly selected to participate in this survey.
Action Required. States are requested to:
Inform the SDAs listed of their selection to participate in this project;
Advise SDAs that SPR will contact them directly to gather the names, addresses, and other pertinent information necessary to conduct the surveys;
Inform SDAs that any names and addresses provided will be used strictly for purposes of this customer satisfaction survey; and
Offer support to the SDAs and provide assistance if necessary.
Inquiries. Questions on this TEIN should be directed to your Regional Office or LaSharn Youngblood on (202) 219-7533, x167.
Attachment. List of SDA Sites
TEIN 03-98 Attachment
Cumberland County, ME
New Hampshire Consortium, NH
Balance of Hudson County less Jersey City, NJ
New York City, NY
Sullivan County, NY
Baltimore City, MD
Philadelphia City/County, PA
Southeastern Virginia SDA 12, VA
Alabama Balance of State, AL
First Coast Jobs and Education Regional Board, FL
South Georgia SDA 13, GA
Green River SDA Area J, KY
Winston-Salem/Forsyth County Consortium, NC
Midlands SDA, SC
DuPage PIC/Job Training, IL
Western Illinois SDA 14, IL
Indianapolis City/Marion County, IN
Kalamazoo/St. Joseph, MI
Cleveland City, OH
Toledo Area Consortium, OH
Northern Central Arkansas Consortium, AR
Louisiana Planning District 2 Consortium, LA
Tulsa Area SDA, OK
Dallas City in Collin/Dallas/Denton Counties, TX
Houston City, TX
Middle Rio Grande Consortium, TX
Cherokee-Woodbury Consortium, IA
Greater Omaha Consortium, NE
Wyoming Consortium, WY
Balance of Maricopa County less Phoenix, AZ
Los Angeles (LA) City, CA
Kern/Inyo/Mono Consortium, CA
Sonoma County, CA
Riverside County, CA
Balance of San Bernardino County less San Bernardino City, CA
Sacramento City/County Consortium, CA
Northern Central Counties Consortium, CA
Balance of LA County less LA City, CA
Idaho Balance of State, ID
The Pacific Mountain Consortium, WA