Employment and Training Administration
Washington, D. C. 20210






April 17, 1996




April 30, 1997











Unemployment Insurance Service




Training Seminars for State Employment Security Agency (SESA) and Regional Office Appeals and Nonmonetary Determination Staff on New Quality and Promptness Measures

  1. Purpose. To announce plans for training seminars for SESA and Regional Office appeals personnel and nonmonetary determination personnel.

  2. References. UIPL No. 10-96, Implementation of New Time Lapse and Quality Measures for Unemployment Insurance Benefits Operations.

  3. Background. New performance measures were developed and field tested through the Performance Review Project and approved by the Office of Management and Budget on September 1, 1995, for implementation on July 1, 1996. The new appeals and nonmonetary quality measures that will apply to decisions and determinations made during the quarter ending September 30, 1996, are different from the previous measures employed in the Quality Appraisal (QA) program. Likewise, there are significant changes in the new reporting requirements for appeals case aging and appeals and nonmonetary determination promptness. Consequently, SESA and Regional Office staff need to become familiar with these new measures and the analysis and use of the new data being collected to be able to successfully utilize them and to ensure that satisfactory performance, as measured by them, is achieved.

  4. Training Objectives.nbsp;The training seminars will provide specific information about the new measures and their use, related required reports, and quality review methodology. This training is intended to prepare SESA and Regional Office staff for the first round of self-evaluations since the implementation of new measures for assessing the quality of Lower Authority Appeals and Nonmonetary Determinations. In addition, training will be provided on the analysis and use of the new data being collected by the Appeals Decision Promptness, and Appeals Case Aging measures. Three identical seminars for each group are planned so that about one third of the States can be accommodated at each session. An opportunity will be provided to ask questions about any difficulties that SESAs encountered in implementing the new Appeals and Nonmonetary Promptness measures and the Case Aging reporting requirements. Instruction will be provided for the analysis of data on quality, promptness and case aging, to aid in achieving the goal of continuous performance improvement.

  5. Participants. This training is designed for key appeals and nonmonetary determination personnel in the SESAs and Regional Offices, who have direct responsibility for appeals functions and the quality review of nonmonetary determinations.

    1. Seminar for Appeals Staff. One and one-half days of each appeals seminar will focus on the promptness and case aging measurements and is designed for appeals personnel who have direct responsibility for collecting and reporting that data. It will include training on the analysis and use of the data in managing the appellate process, in addition to answering questions that may have arisen in collecting and reporting of the new data. Two days will focus on training for supervisory hearing officers who will have responsibility for performing quality evaluations and ensuring satisfactory quality performance.

    2. Seminar for Nonmonetary Determination Staff. This will be a three and one half day seminar for those staff who have the responsibility for evaluating the quality of nonmonetary determinations. The training will focus on evaluating the quality of all nonmonetary determinations beyond those historically evaluated in the QA program and analysis of the outcomes. Issues subject to first level adjudications ranging from separations to profiling will be addressed.

    It is strongly recommended that SESAs select appeals and nonmonetary staff who will have responsibility for quality evaluations of appeals and nonmonetary determinations; and appeals staff, who have responsibility for the day-to-day performance of the tasks in the appeals unit that are necessary for satisfactory performance under the new measures and for producing, reporting, analyzing, and using the information required by them.

  6. Travel Funds. Funds will be provided for travel and per diem costs for SESA staff travel to this training. Each SESA will be provided funds for two of their nonmonetary determination staff and two of their appeals staff to attend this training.

  7. Seminar Locations and Dates. Three seminars are scheduled in August and September of 1996. The first seminar is scheduled in San Francisco for Tuesday, August 20 through Friday, August 23, to serve the SESAs in Regions 8 through 10. The second is scheduled in Washington, D.C. for Tuesday, September 10 through Friday, September 13, to serve the SESAs in Regions 1 through 4; and the third is scheduled in Kansas City, Missouri, for Tuesday, September 24 through Friday, September 27, to serve the SESAs in Regions 5 through 7. Each seminar will convene at 8:30 a.m. daily and will end at noon on Friday. SESAs should identify, as soon as possible, the staff who would attend these training seminars.

    Detailed information about hotel accommodations and meeting locations will be provided to the SESAs by their respective Regional Offices, sufficiently in advance of each seminar so that participants can make their travel plans.

  8. Action Required. SESAs are requested to do the following:

    1. SESA Administrators in Regions 8, 9, and 10 are requested to ensure that the estimated travel cost, name, title, mailing address, and phone number of each participant is received by their Regional Office by July 5, 1996.

    2. SESA Administrators in Regions 1, 2, 3, and 4 are requested to ensure that the estimated travel cost, name, title, mailing address, and phone number of each participant is received by their Regional Office by July 19, 1996.

    3. SESA Administrators in Regions 5, 6, and 7 are requested to ensure that the estimated travel cost, name, title, mailing address, and phone number of each participant is received by their Regional Office by August 2, 1996.

  9. Inquiries. Direct any questions to the appropriate Regional Office.