Attachment A

Management Information Measures

  1. Secretary's Standards
    1. First Payments Intrastate full weeks, within 14/21 days
    2. First Payments Intrastate full weeks, within 35 days
    3. First Payments Interstate full weeks, within 14/21 days
    4. First Payments Interstate full weeks, within 35 days
    5. Lower Authority Appeals Timeliness – 30 Days
    6. Lower Authority Appeals Timeliness – 45 Days

  2. Tax Measures
    1. New Status Determination Timeliness (within 180 days of Quarter Ending Date)
    2. Successor Status Determination Timeliness (within 90 days of Quarter Ending Date)
    3. Successor Status Determination Timeliness (within 180 days of Quarter Ending Date)
    4. Contributory Employer Report Filing Timeliness
    5. Reimbursing Employer Report Filing Timeliness
    6. Secured Delinquent Contributory Reports Timeliness
    7. Secured Delinquent Reimbursing Reports Timeliness
    8. Resolved Delinquent Contributory Reports Timeliness
    9. Resolved Delinquent Reimbursing Reports Timeliness
    10. Contributory Employer Payments Timeliness
    11. Reimbursing Employer Payments Timeliness
    12. Percent of Contributory Employer Tax Due Declared Uncollectible
    13. Percent of Reimbursing Employer Receivables Due Declared Uncollectible
    14. Percent of Contributory Employer Accounts Receivable At End of Report Period to Tax Due
    15. Percent of Reimbursing Employer Accounts Receivable At End of Report Period to Tax Due
    16. Percent of Change in Total Wages Resulting from Audit
    17. Percent of Contributory Employers Audited
    18. Percent of Total Wages Audited (Annualized)
    19. Accuracy of New Status Determination
    20. Accuracy of Successor Determination
    21. Accuracy of Status Inactivations
    22. Timeliness of Cashiering
    23. Accurate Identification and Resolution of Report Delinquency
    24. Accurate Identification and Resolution of Accounts Receivable
    25. Audits to Meet ESM Requirements
    26. Accuracy of Contribution Report Processing
    27. Accuracy of Debits and Billings of Contributory Employers
    28. Accuracy of Debits and Billings of Reimbursing Employers
    29. Accuracy of Credits and Refunds
    30. Accuracy of Benefit Charging
    31. Accuracy of Experience Rating

  3. Cash Management Measures
    1. Average Days on Deposit
    2. Timeliness of transfer from clearing account to Trust Fund

  4. Benefits Measures
    5. Timeliness of Payments and Nonmonetary Determinations
    1. First Payments Intrastate full weeks
    2. First Payments Interstate full weeks
    3. First Payments Intrastate, all weeks
    4. First Payments Interstate, all weeks
    5. First Payments, partial weeks
    6. First Payments, UCFE
    7. First Payments, UCX
    8. First Payments, workshare
    9. Continued Weeks Payment, all weeks
    10. Continued Weeks Payment, partial weeks
    11. Continued Weeks Payments, workshare
    12. Intrastate Separation Determinations
    13. Intrastate Nonseparation Determinations
    14. Interstate Separation Determinations
    15. Interstate Nonseparation Determinations

    Combined Wage Claims Timeliness Measures
    1. Combined Wage Claim Wage Transfer
    2. Combined Wage Claim Billing
    3. Combined Wage Claim Reimbursements

    Benefits Accuracy Measures
    1. Paid Claim Accuracy
    2. Denied Claim Accuracy
    3. Operational Overpayment Rates

    Benefit Payment Control Measures
    1. Fraud Overpayment Recovery Rate
    2. Nonfraud Overpayment Recovery Rate

  5. Appeals Measures
    6. Appeals Timeliness Measures and Case Aging Measures
    1. Lower Authority Appeals Timeliness
    2. Higher Authority Appeals Timeliness
    3. Lower Authority Appeals, Case Aging
    4. Higher Authority Appeals, Case Aging

    Appeals Quality Measure
    1. Lower Authority Appeals Quality - Due Process

  6. Macroeconomic Stabilization Measures
    1. Recipiency Rates
    2. Exhaustion Rates