Appendix B

Management Information Measures

    Benefits Payment Timeliness Measures

  1. Intrastate UI First Payments Timeliness, full weeks, within 35 days
  2. Interstate UI First Payments Timeliness
  3. UI First Payments Timeliness (Partials/Part Totals)
  4. UCFE First Payments Timeliness
  5. UCX First Payments Timeliness
  6. Continued Weeks Payment Timeliness
  7. Continued Weeks Payment Timeliness (Partials/Part Totals)
  8. Workshare First Payments Timeliness
  9. Workshare Continued Weeks Timeliness
  10. Intrastate Separation Determinations Timeliness
  11. Intrastate Nonseparation Determinations Timeliness
  12. Interstate Separation Determinations Timeliness
  13. Interstate Nonseparation Determinations Timeliness
  14. UCFE/UCX Nonmonetary Determinations Timeliness
  15. Nonmonetary Determinations Implementation Timeliness

    16. Appeals Timeliness Measures

  16. Implementation of Appeals Decision Timeliness
  17. Lower Authority Appeals Timeliness – 45 Days
  18. Lower Authority Appeals Timeliness – 90 Days
  19. Higher Authority Appeals Timeliness – 75 Days
  20. Higher Authority Appeals Timeliness – 150 Days
  21. Lower Authority Appeals, Average Pending Case Age
  22. Higher Authority Appeals, Average Pending Case Age

    23. Combined Wage Claims Timeliness Measures

  23. Combined Wage Claim Wage Transfer Timeliness
  24. Combined Wage Claim Billing Timeliness
  25. Combined Wage Claim Reimbursements Timeliness

    26. Tax Timeliness Measures

  26. Contributory Employer Report Filing Timeliness
  27. Reimbursing Employer Report Filing Timeliness
  28. Securing Delinquent Contributory Reports Timeliness
  29. Securing Delinquent Reimbursing Reports Timeliness
  30. Resolving Delinquent Contributory Reports Timeliness
  31. Resolving Delinquent Reimbursing Reports Timeliness
  32. Contributory Employer Payments Timeliness
  33. Reimbursing Employer Payments Timeliness
  34. Successor Status Determination Timeliness (within 90 days of Quarter Ending Date)
  35. Successor Status Determination Timeliness (within 180 days of Quarter Ending Date)

    36. Appeals Quality Measures

  36. Lower Authority Appeals Due Process Quality

    37. Tax Quality Measures

  37. Delinquent Reports Resolution Quality
  38. Collection Actions Quality
  39. Turnover of Contributory Receivables to Tax Due
  40. Turnover of Reimbursing Receivables to Tax Due
  41. Write off of Contributory Receivables to Tax Due
  42. Write off of Reimbursing Receivables to Tax Due
  43. Contributory Accounts Receivable as a Proportion of Tax Due
  44. Reimbursing Accounts Receivable as a Proportion of Tax Due
  45. Field Audits Quality
  46. Field Audit Penetration, Employers
  47. Field Audit Penetration, Wages
  48. Percent Change as a Result of Field Audit

    49. Benefits Accuracy Measures

  49. Paid Claim Accuracy
  50. Denied Claim Accuracy

    51. Tax Accuracy Measures

  51. Posting New Determinations Accuracy
  52. Successor Determinations Accuracy
  53. Posting Successor Determinations Accuracy
  54. Inactivating Employer Accounts Accuracy
  55. Posting Inactivations Accuracy
  56. Employer Reports Processing Accuracy
  57. Contributory Employer Debits/Billings Accuracy
  58. Reimbursing Employer Debits/Billings Accuracy
  59. Employer Credits/Refunds Accuracy
  60. Benefit Charging Accuracy
  61. Experience Rating Accuracy

    62. Cash Management Measure

  62. Timeliness of Transfer to UTF

    63. Benefit Payment Control Measures

  63. Benefit Payment Control, Establishment Effectiveness
  64. Benefit Payment Control, Collection Effectiveness