DIRECTIVE	:	UNEMPLOYMENT INSURANCE PROGRAM LETTER NO. 36-01
TO	:	ALL STATE EMPLOYMENT SECURITY AGENCIES
FROM	:	GRACE A. KILBANE Administrator Office of Workforce Security
SUBJECT	:	Professional Development Conference on Management Strategies to Promote Quality in Nonmonetary Determinations

1. Purpose. To announce the State of New York and the Office of Workforce Security will host a Professional Development Conference for State managers, supervisors, and other key State and Federal staff responsible for nonmonetary determination quality. The conference will be held August 21 - 23 in Buffalo, New York.

   The meeting is designed to:

   • provide a forum for discussion of effective practices developed by States following the implementation of the Benefit Timeliness and Quality (BTQ) measures for nonmonetary determinations;

   • promote the exchange of information on new ideas and effective factfinding processes in the area of telephone and Internet claims;

   • provide a panel discussion by Federal staff of recent Unemployment Insurance Program Letters (UIPLs) and their impact on the adjudication process;

   • facilitate strategies and contingencies for high volume workloads;

   • allow States to exchange ideas on new and effective training approaches for staff;

   • include a panel discussion by Federal staff on reporting of nonmonetary determinations and the Federal funding process;

   • encourage the use of data analysis as a management tool; and

   • provide a venue to review new automation software developed by or for States.

2. References. Employment and Training Administration Handbook 401, Employment and Training Administration Handbook 301, UIPL 10-96, UIPL 30-96, UIPL 10-97, UIPL 3-98, UIPL 04-01, and UIPL 15-01.

3. Background. This conference was requested by many States desiring an opportunity to exchange ideas and discuss new developments in all areas of the adjudication process.

4. Conference Plans. See Attachment A and Attachment B for details regarding the conference. Additional information regarding registration fees and a final agenda will be forthcoming.

5. Action Required. States Administrators are requested to:

   1. determine which management staff, supervisors and/or other key staff responsible for the nonmonetary determination process may attend the conference;

   2. consider additional ideas for workshops and/or staff participation in proposed workshops (see Attachment C) either as a presenter or moderator; and

   3. send the names and job titles of each participant along with additional ideas for workshops to the appropriate Regional Office by Friday, COB, June 22.

      Questions should be directed to the appropriate Regional office.

    

   Attachments

   1. Conference Arrangements

   2. Draft Agenda

   3. Proposed Topics for Workshops