U.S. DEPARTMENT OF LABOR
Employment and Training Administration
Washington, D. C. 20210
October 14, 1997
|DIRECTIVE||:||TRAINING AND EMPLOYMENT INFORMATION NOTICE NO. 13-97|
|TO||:||ALL STATE JTPA LIAISONS
ALL STATE WORKER ADJUSTMENT LIAISONS
ALL STATE EMPLOYMENT SECURITY AGENCIES
ALL ONE-STOP CAREER CENTER SYSTEM LEADS
|FROM||:||WENDY L. McCONNELL
for Regional Management
|SUBJECT||:||Final Evaluation Report on Implementation Experience of First Nine One-Stop States|
Purpose. To advise that a copy of the Final Report, "Creating Workforce Development Systems That Work: An Evaluation of the Initial One-Stop Implementation Experience," is being sent under separate cover.
Background. In Program Year (PY) 94, the Employment and Training Administration (ETA) began its support of the One Stop System by awarding 19 planning and development and six implementation grants to States. In PY 95, ETA funded an additional ten States to implement Statewide One-Stop Career Center Systems. In November 1996, ETA announced that 17 additional States would be awarded implementation grants, bringing the total number of implementation States to 33. Designation of new implementation States continues. It is anticipated that the remaining States will receive implementation grants in either PY 97 or in PY 98.
The One-Stop Career Center System continues to expand as local partnerships start up additional One-Stop Centers and self-access services are made available to home and business users through remote dial-in or Internet access. The breadth of services available electronically is expanding.
The Evaluation. In June 1995, ETA funded Social Policy Research Associates (SPR) to evaluate State and local One Stop systems in the first nine States receiving One-Stop implementation grants. The evaluation had the following objectives:
Document the progress of the States in planning One-Stop systems and developing policies to support the implementation of these systems;
Document the implementation of local One-Stop Centers operating in a wide range of environments; and
Identify key factors that facilitate or impede State and local One-Stop systems in meeting the One-Stop guiding principles of universal access, customer choice, service integration and accountability for customer outcomes.
Based on the evaluation, SPR has completed an analysis of the progress made by the States during the early phase of the implementation process. The site visits were made between September 1995, and October 1996.
The first nine States to receive implementation grants were the focus of this study. These States were Connecticut, Indiana, Iowa, Maryland, Massachusetts, Minnesota, Ohio, Texas, and Wisconsin. The local sites studied were New London Connecticut Works Career Center and Willimantic Connecticut Works Career Center, Connecticut; Eastside Workforce Development Center (Indianapolis) and Lawrenceburg Workforce Development Center, Indiana; Creston-Workforce Development Center and Des Moines Workforce Development Center, Iowa; Columbia Employment and Training Center and Eastside Career Center (Baltimore City), Maryland; FutureWorks Career Center (Springfield), Massachusetts; Minnesota Workforce Development Center - Anoka County (Blaine), Minnesota; Wood County Employment Resource Center (Bowling Green), Ohio; Arlington Career Center and Lake Jackson Career Center, Texas; and Waukesha Workforce Development Center (Pewaukee), Wisconsin.
The Final Report. The Final Report is comprehensive and provides in-depth explanations on a wide range of topics, from building partnerships to physical facilities and capacity building. The Report is over 300 pages in length. The Report is designed, however, to facilitate use by a wide range of users, with varying levels of interest and time. The report includes a six-and one-half page Executive Summary, which provides in easy-to-read format the following:
Key Findings (Accomplishments);
Factors Influencing Implementation;
Progress In Meeting The Four Principles; and
Recommendations For Federal, State and Local Policy-Makers.
The body of the Report is organized in three major sections: State and Local Organization and Governance; Development of the Infrastructure to Support One-Stop Systems; and Service Design and Delivery. The ten principal chapters of the report are organized under these sections as follows:
Organizing and Governing One-Stop Systems
Chapter I. Guiding One-Stop Systems: The State Role
Chapter II. Building Local Partnerships and Governing One-Stop Systems
Building the Infrastructure to Support One-Stop Systems
Chapter III. Developing Appropriate Physical Facilities for One-Stop Operations
Chapter IV. Creating an Effective One-Stop Information Infrastructure
Chapter V. Building Staff Capacity
Chapter VI. Financing One-Stop Services
Chapter VII. Marketing One-Stop Systems
Chapter VIII. Measuring One-Stop Performance and Planning for System Improvements
Designing and Delivering One-Stop Services
Chapter IX. One-Stop Services to Individual Customers
Chapter X. One-Stop Services for Employers
The final section of the Report, Summary and Conclusions, summarizes the changes that have occurred in services to employer and job seeker.austomers because .of this integrated One-Stop System. The Report indicates that the changes which have occurred in the system should not be underestimated. "Both employer and job seeker customers were enthusiastic in describing One-Stop Career Centers as improvements over the previous uncoordinated system."
Companion Documents. There are two companion documents that may be of interest, the Practitioners' Guide and the Appendix. A separately bound Appendix to the Report consists of the individual One-Stop profiles of the experiences of the nine States and 14-local Centers included in the study.
The Practitioners' Guide is based on the findings of the Evaluation. It focuses on the challenges of developing customer-oriented services in a One-Stop environment and provides detailed examples of the different strategies case-study sites have used to address these challenges. The Practitioners' Guide is scheduled for completion by November 1997.
The Practitioners' Guide will be the basis for System Building Training sessions to be provided to interested States and local sites. SPR will be conducting these sessions beginning in November and December 1997 and in Calendar Year 1998.
Availability. The Report, as well as the Appendix, is now available on Training and Technology Resource Center's (TTRC) One-Stop web page: www.ttrc.doleta.gov/onestop/eval.htm. Upon completion, the Practitioners' Guide will also be placed on the website.
The Final Report is in Portable Document Format (PDF). The Appendix, the profiles of the nine States and 14 local sites, is in both ASCII and PDF. PDF provides considerable flexibility. It permits the reader to do word searches, e.g., one can find references by subject matter by typing in the key words. It also permits the reader to print by section or page.
ETA is providing additional flexibility by organizing the Final Report so that the reader can download specific chapters. Hypertext links are also provided to facilitate the reader connecting with related material.
Hard copies of the Final Report, Appendix, and Practitioners' Guide can be obtained from your Regional Administrator.
Action Required. This report should be of interest to all States and local sites involved in the One-Stop System. All State and local staff working with One-Stop implementation should be provided an opportunity to review this report.
Everyone is encouraged to provide comments on the Final Report, Appendix, and Practitioners' Guide (when available). Comments, including suggestions, can be made to the appropriate Regional Office or through the Internet. On the Internet, comments should be addressed to: IMPLEMENT@doleta.gov. ETA will utilize this account to receive and respond to comments or suggestions.
Inquiries. Questions about the study, including requests for additional copies of the Report, should be addressed to your Regional Administrator.
Separate Cover. Creating Workforce Development Systems That Work: An Evaluation of the Initial One-Stop Implementation Experience
NOTE: "Creating Workforce Development Systems..." not available to DMS