Employment and Training Administration
Washington, D. C. 20210






November 13, 1995




November 30, 1996












Barbara Ann Farmer
for Regional Management




NAFTA Transitional Adjustment Assistance (NAFTA-TAA) Program Worker Outreach Resources


  1. Purpose. To provide materials to improve States' outreac to workers eligible for benefits and training service available under the NAFTA-TAA program authorized under Title V of the North American Free Trade Agreement Impleme tation Act and the Trade Act of 1974, as amended by the Omnibus Trade and Competitiveness Act of 1988.

  2. References. Title V - NAFTA Transitional Adjustment Assistance and Other Provisions of PL 103-182, North American Free Trade Agreement Implementation Act. The Trade Act of 1974 as amended; regulations at 20 CFR 617; GAL 6-94; GAL 7-94; FM 19-94; and FM 1-95 and Change 1.

  3. Background. The Office of Trade Adjustment Assistance (OTAA) has launched a capacity building strategy aimed at increasing the effectiveness of staff in local and State agencies that administer NAFTA-TAA benefits and training services across the country. OTAA is supporting this effort through a variety of projects and activities which are responsive to, and in support of, the States' NAFTA-TAA service delivery systems and focus primarily on effective customer satisfaction practices. OTAA staff has been meeting with State and Regional NAFTA-TAA and regular Trade staff to evaluate the effectiveness of the Trade program in the following areas: assisting workers find suitable employment, assisting States in identifying where additional training services might be needed, and how OTAA can continue to assist the States in delivering services.

    The focus of these efforts is to allow the States to improve or enhance their NAFTA-TAA and regular Trade service delivery systems, improve services to Trade participants, and better evaluate program operations and effectiveness.

    The demand on the Trade program to process an ever increasing number of Trade impacted workers applying for TAA benefits as a result of NAFTA and the growth of regular Trade activity provides the impetus for State involvement. with this type of capacity building activity. Without such action, the Trade program will continue to be hard pressed to provide accurate reports in a timely fashion, improve customer service, or ensure quality performance. In the short term, OTAA has developed materials to help the States address specific shortcomings previously identified in the Office of the Inspector General reports.

  4. New Resources Available. In consultation with Federal and community-based agencies responsible for providing NAFTA-TAA training and other re-employment services to NAFTA certified dislocated workers, NAFTA-TAA videos and posters have been developed by the Utah Department of Employment Security. The videos and posters are available in both English.and Spanish language versions and were developed as part of an ongoing project to create outreach tools which can be used by States in administering the NAFTA-TAA Program. The intent of this project is to build dislocated workers' awareness of the benefits that may be available to them under the NAFTA-TAA Program.

    1. The NAFTA-TAA Video.  The video outlines the goals of the NAFTA-TAA Program and emphasizes the rapid response assistance and reemployment services available to workers who have been adversely affected by-shifts in production to and/or imports from Canada or Mexico. The NAFTA-TAA Video was created as an outreach tool which can be used by States in administering the NAFTA TAA Program. It was developed to provide information and contacts for service providers working in several areas of worker training and program development.

      The video guides the dislocated worker through the actions that must be taken in order to receive benefits. The video includes descriptions on: How Workers May File a Petition; the State and Federal Role in the Investigative Process; and the Eligibility Criteria set forth by the Legislation. The video also describes in detail the four basic types of assistance that workers may receive job training, income support, job search allowance and relocation allowance. The video may also be used as a training tool to help State staff become more knowledgeable regarding the NAFTA-TAA Program and its benefits.

    2. The NAFTA-TAA Poster.  The NAFTA-TAA Poster was created to promote the availability of the NAFTA-TAA Program to dislocated workers. The poster should be made available to all local employment security agency offices.

      The poster will most likely be the first exposure dislocated workers will have to the NAFTA-TAA Program. It is designed to advise dislocated workers on the availability of the program and where to seek further information. The telephone number will refer workers to the U.S. Department of Labor in Washington, D.C. However, States may want to add the telephone number where workers can contact local NAFTA-TAA staff.

  5. Additional Copies. Additional copies of these resource materials can be ordered (at cost) from Mr. Jan Fasselin at the Utah Department of Employment Security at 801-536-7800.

  6. Action Required. State Administrators are requested to:

    1. Convey the information in this directive to appropriate. staff processing NAFTA-TAA certified dislocated workers and secondary workers.

    2. Request that appropriate State staff review the information contained in the outreach materials and provide the information on programs and resources to local office NAFTA-TAA staff and other service providers on an as needed basis.

    3. Take the necessary action to fully utilize, the materials provided in the attachments.

    4. Encourage local officials to review the present NAFTATAA application processing and benefits delivery system to identify potential areas where these materials may be introduced to improve the States effectiveness in assisting NAFTA-TAA and regular Trade impacted dislocated workers.

  7. Inquiries. Inquiries should be directed to Mr. Russell T. Kile or Ms. Heidi M. Casta at 202-219-5555.

  8. Attachments. 


NOTE: Attachments not available to DMS